Terms and conditions
The terms 'we' or 'our' makes reference to Mama’s Desserts Limited. Our terms and conditions are subject to change without notice.
By using our site or placing an order, you agree to the terms below. To the extent permitted by law, we disclaim liability from any issues caused from usage of our site and system.
Papatoetoe instore pickups are strictly Thursday to Sunday.
Botany market Wednesday 5.30-8.30pm
Glenfield market Wednesday 5.30-8.30pm
Desserts not collected by Sunday of the selected date of collection will be discarded and no refunds will be made.
Orders that are already made can no longer be modified or changed. If an order is not made or it has been place at a later date, we will allow changes. Please contact us immediately to make any changes.
We reserve the right to cancel an order without providing reason but may be due to unavailability or an error in the pricing with our products.
We will always inform you of any changes to your order and provide a refund if an order is cancelled by us. We will not be held liable for any damages by exercising this right.
Customer Cancellation Policy
If you wish to cancel your order, please notify us immediately. Order cancellation is at our sole discretion. If your desserts have not been made yet, we will generally allow you to cancel and provide a refund. Once your order is made, you will no longer be able to cancel your order. Christmas is a very busy time, stock is purchased and allocated a week in advance therefore customers orders can only be canceled or modified up until 18 December. Cancellation or modifications after 18 December will be at our sole discretion.
Refunds may be issued at our discretion and can be either partial or whole depending on the circumstance. Refunds will not be given for making the wrong order or choice. If you believe your order was not as advertised, please contact us and we will help resolve the issue. If a refund is issued, we will do it via the method you made payment.
If payment is made via credit-card or EFTPOS, refunds can take up to 2 weeks to process but will generally take 3-5 business days.
All images and content on our site is either copyright to Mama’s desserts limited or our 3rd party lincesors and must not be distributed, modified, reproduced or used for any purpose without our prior consent which can be refused at our discretion. This site may be printed but cannot be modified or used in any way for any commercial purpose.
Your privacy is critical to us. We will never ask for information unless we need it, we will never share your information with anyone except to comply with the law or further develop our product or business and protect our rights.
Usage of this site does require that you accept usage of third party tracking libraries such as Google Analytics to enable site improvements. This data will never be correlated to any personal information of any kind.
Please advise of any dietary requirements or allergies.
All prices are subject to change without notice.
By using this website, you are agreeing to our terms and conditions. We will do our best to ensure that all information on our website is accurate. We will not be liable for any damages that arise from incorrect or missing information and performance issues. Our site makes use of third party content, we do not give any representation or endorsement of these brands or products.