Refund policy

Quality Assurance & Refund Policy

At Mamas, we take great pride in the quality of our desserts. While we work diligently to ensure every order meets our high standards, we also understand that errors can occasionally occur.

Addressing Quality Concerns

If your order does not meet your expectations, please contact us as soon as possible send us an email MamasDessertsNZ@gmail.com subject PRIORITY RETURN so we can address the situation. To help us investigate the issue, please note the following:

 Product Retention: We may require you to retain a reasonable portion of the product for assessment.

 Documentation: We may request photographs of the product to help us understand the concern.

 Returns: In certain cases, we may ask that the product (or a portion of it) be returned to us for a formal inspection.

Important Note: If a product has been fully consumed, discarded, altered, or is otherwise unavailable for us to examine, we may be unable to verify the concern. In such cases, we reserve the right to decline requests for monetary refunds or compensation.

Custom Orders & Inquiries

We want your Mamas experience to be perfect. If you have specific preferences, custom requests, or any questions regarding our menu, please reach out to us before placing your order. We are always happy to assist you!

inspect before you leave the store 

To make sure that you are satisfied with the product you receive, please inspect the contents as soon as you receive your order. Once you take possession Mama’s Desserts is not responsible for damage or loss.

Perishable goods

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. This is in accordance with NZ consumer protection standards for food items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mamasdessertsnz@gmail.com subject: PRIORITY RETURN

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  As we sell food items we do not offer an exchange for hygiene reasons.

If you have a problem with your dessert email us MamasDessertsNZ@gmail.com subject: PRIORTY RETURN & your order number or bring your dessert to the store 153 Wyllie Road, Papatoetoe. We will try to provide a solution where possible.